Welcome to Perch Insights
Success comes from understanding how consumers are interacting with your company and reacting quickly.
No other Customer Experience (CX) business intelligence platform provides actionable insights like Perch.
Contact UsSee the forest through the trees
Perch offers the best way for Customer Experience (CX) leaders and their colleagues across the enterprise to see the forest through the trees to increase market share and improve the customer journey.
Contact UsReduce CAC, Increase LTV
Track key trends, human and virtual agent performance and customer behavior metrics so you can pro- actively make adjustments to reduce your customer acquisition cost (CAC) and increase customer lifetime value (LTV).
Quickly and effortlessly answer your questions to understand what’s going on, why it’s happening and what action to take
Optimize Across Customer
Journey and Agent Performance
Improve the customer journey to increase conversion or retention, and manage operations for increased agent productivity and customer satisfaction.
Budget Allocation
Determine best budget allocation across marketing campaigns and lead sources
Contact Strategy
Determine how contact strategy should be adjusted by channel to optimize contact rate
Pipeline Managment
Find out if salespeople are effectively managing their pipelines
Trends and Indicators
Spot competitive trends and see any early indicators of retention challenges
Sales Funnel
Identify key messages for every step in the sales funnel
Robust Business Intelligence Platform
for Customer Experience
Perch Insights leverages a semantic layer which centralizes metrics, models and rules so all consuming data applications (like BI reporting tools and notification services) can reference a consistent understanding of domain data.
Results Driven by Data.Metrics.Perch Insights.
Cutting-edge telecom company
Selling an additional service to existing subscribers at
25%
higher rate
Popular online retailer
Enrolling
15-20%
more customers than theincumbent BPO
Leading wireless network operator
Retaining subscribers at a
5%
higher rate and a
12pt
higher NPS score.Top performer foracquiring new subscribersthrough online chat
Fast growth Fintech company
20%
increase in agent productivity
25%
increase in customer retention through faster issue resolution.
10x
Increase in use of Conversational AI