No other Customer Experience (CX) business intelligence platform provides actionable insights like Perch.Contact Us
Perch offers the best way for Customer Experience (CX) leaders and their colleagues across the enterprise to see the forest through the trees to increase market share and improve the customer journey.Contact Us
Track key trends, human and virtual agent performance and customer behavior metrics so you can pro- actively make adjustments to reduce your customer acquisition cost (CAC) and increase customer lifetime value (LTV).
Improve the customer journey to increase conversion or retention, and manage operations for increased agent productivity and customer satisfaction.
Determine best budget allocation across marketing campaigns and lead sources
Determine how contact strategy should be adjusted by channel to optimize contact rate
Find out if salespeople are effectively managing their pipelines
Spot competitive trends and see any early indicators of retention challenges
Identify key messages for every step in the sales funnel
Perch Insights leverages a semantic layer which centralizes metrics, models and rules so all consuming data applications (like BI reporting tools and notification services) can reference a consistent understanding of domain data.
Selling an additional service to existing subscribers at
more customers than theincumbent BPO
Retaining subscribers at a
higher rate and a
higher NPS score.Top performer foracquiring new subscribersthrough online chat
increase in agent productivity
increase in customer retention through faster issue resolution.
Increase in use of Conversational AI